You can use the feedback grid to review and analyze all feedback left by the Salesforce end-users and quickly take action.
Prerequisites
To manage feedback records, you need:
Reviewing all captured feedback
In the main application, click on 'changes' in the navigation menu and then choose 'feedback'. This is a list of feedback captured against Salesforce metadata as well as against your process diagrams.
Feedback record attributes
Every feedback record has the following attributes:
Feedback left by: user who left the feedback
User groups: Elements user groups the user belongs to
Feedback: Text of the feedback left by the user
Location: The name of the Org model where feedback was left
Source item: Name of the metadata component against which feedback was left
Record type: when an end-user leaves feedback in Salesforce, we capture the record type of the page on which it was left
Priority: the priority set by the end-user when they left the feedback
Source URL: the URL link to the exact Salesforce page where feedback was left
Created on: the date when feedback was created
Replies count: number of replies/comments under the original feedback
Change response: binary value that specifies if a story or requirement has been raised from feedback or not
Acting on feedback
Some feedback may be easy and quick to resolve without needing to document change request. Open the right panel for the selected feedback, review the comment, the attached image (if there is one), and let the user know how you will proceed.
If the feedback is a bigger feature request, right-click on the feedback and raise either a business requirement (big request) or a story (smaller request) to put it in your backlog. You can also do it from the right panel for the selected feedback.
