You can create a direct link between various processes, both within the same map and between different maps. The only limitation is that those maps must exist in the same Space. That way you can create a natural flow between processes that allows users to follow the value chain between various teams and departments. 

Article outline

  • Why connect process diagrams?
  • How to connect processes using connectors?
  • Tips, hints and common issues
  • Video snippet 

Why connect process diagrams?

If you follow the UPN principles of process mapping, then you are creating hierarchical process maps with multiple levels of detail. Such maps may capture how your entire department operates or even the entire company. In either case, it is much easier to follow the value chain of your business if you can link how outputs from team A end up being used by team B, and then by other teams onwards. Connectors allow you to document that value chain handovers across many processes. 

How to connect processes using connectors?

You need to be in edit mode on a diagram to be able to add/remove connectors and connector links. You can only create a connector on a flowline that is connected to a process activity. Right-click on a flowline attached to a process activity and select "Add connector" from the context menu. 

A connector is a small circular icon that appears at the end of a flowline. By default it is blue but you can customize its colour in themes.

A connector is simultaneously a source and a target of a connector link. It means that you can copy a connector link (the source) and then paste it as a target link on another connector.

Important: When you create a new connector, the system automatically copies its source link.

Important: It matters whether a connector is attached to an output flowline (arrow out) or an input flowline (arrow in). You can only connect from a connector on an output line to a connector on an input line (or vice versa) - not input > input or output > output.

Tips, hints and common issues 

  • It is easiest to connect 2 processes if you have the target and the source open in 2 separate browser tabs
  • You need to ensure your flowlines are actually connected to activity boxes to be able to create connectors
  • We can store 2 connector links simultaneously : one for the connector on the input flowline, and one for the connector on the output flowline. 
  • If you copied a connector link from the input flowline, and then you copy another connector link also from an input flowline, then you will lose the previous link and store the new one. The same applies for output connectors. 
  • You cannot create connector links within the same process diagram (only between process diagrams).
  • You cannot create connector links between processes in 2 different Spaces (but you can connect processes in 2 different maps in the same Space).

Video snippet  

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