Using Elements to uncover operational knowledge of the business and its systems
14 articles
5 steps to operational knowledge
What is Universal Process Notation and how to use it?
Using UPN for customer journey mapping
Using process-led approach in consulting pre-sales / discovery framework
Understand and capture the current 'As-Is' way of operating in a live workshop
Understand and capture the current 'As-Is' way of operating from existing documentation
Capture the future To-Be way of operating from the captured As-Is
Capture the future To-Be way of operating from scratch / innovate new ways of working
Perform fit-gap analysis and capture complete business requirements and user stories