All CollectionsSolution guidesUnderstand how the business operates
Analyze and design customer journeys and business processes
Business process mapping methodology for capturing operational knowledge of the business
8 articles
What is Universal Process Notation and how to use it?
Using UPN for customer journey mapping
Using process-led approach in consulting pre-sales / discovery framework
Understand and capture the current 'As-Is' way of operating in a live workshop
Understand and capture the current 'As-Is' way of operating from existing documentation
Capture the future To-Be way of operating from the captured As-Is
Capture the future To-Be way of operating from scratch / innovate new ways of working
Perform fit-gap analysis and capture complete business requirements and user stories