Refreshing the Org connection authentication token

Refresh user token; Authenticate the Space; Expired refresh token; Reconnecting to the refreshed Sandbox

Ksawery Lisinski avatar
Written by Ksawery Lisinski
Updated over a week ago

The Org sync will fail if the Salesforce refresh token has expired or been revoked, the Org was never authenticated or if the connected Sandbox Org was refreshed (and the underlying Org ID has changed as a result). You can quickly get the syncs running again by simply refreshing the token.

TIP Do not disconnect the Org from the Implementation, as it will delete the Org Model and all associated data.


  • You need to make sure that you are already logged in to the appropriate Org before clicking the button. Otherwise, you will reconnect to the wrong Org.

  • Alternatively, make sure you are logged out of all Orgs, Trailhead, Appexchange, SuccessCommunity and SalesforceHelp sites. This is to ensure that you do not connect and grant a token to the wrong user ID (and possibly to the wrong Org).


Select the Org model that failed to sync from the list. You can either click on the hyperlinked action text in the list or select the Org settings tab in the right panel and choose the "Authenticate"* option.

*Depending on the context, the action button may display "Authenticate", "Refresh" or "Reconnect". In all cases, the result will be the same.

You will be taken to the Salesforce login screen. Log in with your credentials to the appropriate Org. After you click "Log in" you will be directed back to the Elements app and the connection will be reauthenticated.

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