Analyze and design customer journeys and business processes
Business process mapping methodology for capturing operational knowledge of the business
8 articles
- What is Universal Process Notation UPN and how to use it?
- Customer Journey Diagram
- Using process-led approach in consulting pre-sales / discovery framework
- Understand and capture the current 'As-Is' way of operating in a live workshop
- Understand and capture the current 'As-Is' way of operating from existing documentation
- Capture the future To-Be way of operating from the captured As-Is
- Capture the future To-Be way of operating from scratch / innovate new ways of working
- Perform fit-gap analysis and capture complete business requirements and user stories