The Entitlement process is an unusual metadata type due to its object-based nature, and the underlying architecture. This article will outline the different approaches for displaying the Entitlement process in certain circumstances.
Prerequisites
Entitlement processes versioning enabled
How Elements display multiple active and inactive versions of Entitlement processes
In the rare event that there are multiple Entitlement processes int he org, having the same API name (which is possible if those Entitlements Processes are based on different objects), then in case Entitlement Process versioning is enabled, and multiple active/inactive versions are present:
The First Entitlement Process (Original) node name, if versioning is enabled, is in the format: “Entitlement process name : Master version : Active/Inactive”
If an Entitlement process has versions then the node name format is:
“'Initial Entitlement process name': ‘Entitlement process version name’: Active/Inactive“The 'active' value is represented in the Name column in the org model following both the original Entitlement process name and the Entitlement process version name
We sync the version number into to Summary field and display “Version N of the 'Original Entitlement process name'“
When a master version of the Entitlement process isn't present in the org anymore: for all versions of that deleted Entitlement process in the summary field we show “Version N of a deleted Entitlement process“
Not all Entitlement Processes are synced - what to do?
In the event that you have multiple Entitlement Processes having the same API name, the API calls made to Salesforce will only return a single, random Entitlement Process. However, the versions of that Entitlement Process are going to be returned if APi names are different. Unfortunately, this is a Salesforce platform architectural limitation that cannot be handled otherwise.