What Features Require Credits
Certain advanced features in Elements consume credits when executed.
These features typically involve:
Large-scale data processing (like org syncs)
AI-powered content generation
Governance and version control actions
Feature Category | Action | Credit Cost | Notes |
Org Syncs | First Sync (new org model) | 4,000 | Initial sync of a new org reference model |
| Subsequent Sync | Variable | Based on org complexity (metadata count) |
AI / Automation | Generate Diagram (from prompt or image) | 1,000 | Auto-generated diagrams |
| Generate Data Model (from org) | 1,500 |
|
| Generate Process Diagram (from org) | 4,000 |
|
| Generate Story / Requirement (per item) | 500 |
|
| Generate Recommendation (per item) | 300 |
|
Governance & Collaboration | Version Diagram | 1,000 | Creates a new diagram version |
| Authorize Diagram | 2,000 | Approval action |
| Acknowledge Diagram (Training) | 500 | User training acknowledgement |
We do not charge credits for core collaboration or learning actions — especially those commonly available in other tools.
Features That Do Not Require Credits
Category | Included Features | Reasoning |
Diagramming | Create and edit diagrams | Commodity feature; widely available in other tools |
Tickets | Create/edit requirements and stories | Aligns with free tools like Trello, Jira, or Azure DevOps |
Org Model Tools | Dependency Trees, Analytics 360, Code Search | Complex UI designed to drive engagement, not upsell |
Credit Refresh Policy
✅ Yes — credits refresh monthly for free and paid subscription spaces.
❌ No — manually invoiced and consulting spaces do not auto-refresh.
When Credits Are Gone
When all credits are used up:
You can no longer execute features that require credits.
The space remains active (not blocked or downgraded).
The UI will show a warning when trying to perform credit-based actions.
Unused Credits at Refresh
Credits operate on a “use it or lose it” basis:
Unused credits do not roll over.
The monthly refresh overwrites any remaining balance.
Example:
If you have 1,000,000 credits and only use 500,000, the next month you’ll still have 1,000,000 (not 1.5M).
Subscription Cancellation or Downgrade
Downgrades take effect at the next renewal date.
Unspent credits are forfeited.
The Free Plan allowance applies: 5,000 pooled credits per editor (max 3 editors).
💳 Payment Failures & Grace Period
Retry schedule:
Immediate retry
Retry after 3 days
Retry after 7 days
Grace period: 7 days from first failed attempt
Existing credits remain usable.
Monthly refresh is paused.
If you hit 0 credits, paid features stop working.
After 7 days + all retries fail → space downgrades to Free.
Billing date stays the same (no renewal drift).
🔔 Notifications for Credit Exhaustion
When your space runs out of credits:
Admins receive both an in-app and email notification.
Existing Paid Spaces
Existing manually invoiced Enterprise/Pro spaces will be migrated to:
Unlimited editors
100,000,000 credits
No renewal date
Summary
Credits enable flexible, usage-based access to Elements’ most powerful features.
They:
Refresh monthly (for subscriptions)
Don’t roll over
Control premium operations
Are managed through the Billing Portal
By tracking your usage and staying within your credit balance, you can scale your Elements experience efficiently and predictably.