If your Elements.cloud implementation has been suspended, you can reactivate it at any time before it is permanently deleted. This article walks you through the steps to unsuspend your implementation and reconnect your Salesforce orgs.

Navigate to the Metadata section in the left-hand navigation menu, then select the Salesforce Orgs tab.

You will see a list of implementations. Click on the suspended implementation to highlight it. A details panel will appear on the right-hand side of the screen.

In the right-hand details panel, click the reactivate icon (the circular refresh/restore icon) at the top of the panel.

This will begin the process of unsuspending your implementation.

Once your implementation has been reactivated, your connected Salesforce orgs will show an Expired refresh token status. You will need to reauthenticate each org.

For each org listed, click the Refresh hyperlink next to the "Expired refresh token" message. This will prompt you to log in and reauthorise the connection to that Salesforce org.

Repeat this for each org until all orgs display an Up to date status.

Once all your orgs show "Up to date", your implementation is fully reactivated and ready to use.

If you have any issues reactivating your implementation or refreshing your tokens, please contact our support team.