You can create a feedback chatter group per connected Org to be easily notified of any new feedback. If you have enabled the Org Model for that Org and if your organisation is using our browser extension, then any feedback posted by your end users will be posted into that chatter group. 

Article outline:

  • How to set up Salesforce feedback chatter group
  • How to use the Salesforce feedback chatter group
  • How to analyze and respond to feedback

How to set up Salesforce feedback chatter group

Go to the Connections page in your Space Management and click “Connect group” on any of the existing Org connections. You will be asked to create a custom name for the group. Create the name and press the confirm button. 

And that's it ! Your chatter group has been created. You can click on the cloud icon to check it out in Salesforce.

The chatter group is created as private by default and the user whose account was used to authenticate the connection is made its owner. The owner must invite other users to this group or make it public for them to be able to see it.

How to use the Salesforce feedback chatter group

Whenever the end user leaves you feedback on any record page or field in that Org it will be automatically posted into that group. The system will use the group's owner account to post the updates.

The chatter group does not allow you to reply to end users, comments left in the group will not be posted back to them. This solution was designed to allow admins internal discussions and communication around raised feedback without it being posted back to the public feedback stream.

For example, if the feedback was left on a specific field the post will contain information about the object, the record type and the field on which it was raised, who raised it and what was the feedback. We will also attach a link to the setup page for that item.

Any replies left by other end users on the original feedback will be posted as comments under this post (provided they are left in the same Org - as comments get shown across production and associated sandbox orgs alike). The integration works one way so if you leave any comment in the chatter group it will not post a response to the end user. For that you will have to go to setup.

How to analyze and respond to feedback

In order to do a more in-depth analysis of the end-user feedback not only on your Production Org but across all connected Orgs, compliance models and process maps use our feedback grid

The feedback grid allows to filter and search for the end-user feedback across your entire Elements Space and raise user stories and business requirements from them to drive improvements. 

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