Salesforce provides a number of security mechanism for protecting Org data.  The ability to limit the IP addresses that a user can login from based on their Profile is a key one.  

Adding IPs to the Login IP ranges

If Login IP ranges are setup for the profile of the salesforce user who is authenticated then 3 additional IPs have to be added to the IP range.  The reason for this is that Elements Catalyst is logging in as the user from the Elements Catalyst Servers.
The IPS are:

  • 52.17.196.12
  • 52.50.27.226
  • 52.48.228.227

Session Settings and Enforce login IP ranged on every request

In the Session Settings (in the Org Setup) there is an option called 'Enforce login IP ranges on every request'.  If this is checked on then as the name implies the IP is checked on every request not just at login.

Because the Elements Catalyst package makes REST api calls from with Salesforce but executing under the user account that the sync runs under the IP address is not the Elements Catalyst one that the Salesforce server is running under.  The Salesforce IP addresses need to added to the Login IP range for the profile.  The IP addresses can be found in this Salesforce article:
https://help.salesforce.com/articleView?id=000003652&type=1

Session Settings and Lock sessions to the IP address from which they originated 

There is another setting that effects the sync from Salesforce to Elements Catalyst.  If the setting 'Lock sessions to the IP address from which they originated' is checked the sync will fail. With this item checked it is not possible to run the sync. 

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