Accessing Invoices
Q: How can I get a copy of my invoice?
A: Please email ar@elements.cloud and include your company name and the billing period or invoice number (if known). We’ll send it to you promptly.
Q: Can invoices be sent to multiple recipients in my company?
A: Yes. Let us know the additional contacts you'd like to receive invoices by emailing ar@elements.cloud.
Amending Invoices
Q: I need to correct or amend an invoice. How can I do that?
A: No problem. Please email the request to ar@elements.cloud and include the invoice number along with the specific correction needed (e.g., billing address, PO number, company name).
Q: Can I have my company’s PO number included on future invoices?
A: Yes. Just send us the PO number and any other required invoice references at ar@elements.cloud.
Payment-Related Questions
Q: What payment methods do you accept?
A: We accept major credit cards (payment made via stripe), bank transfers, and ACH payments (US customers). Details will be provided on your invoice.
Q: Can I pay in a different currency?
A: Please contact us at ar@elements.cloud to discuss your currency requirements.
Q: My payment was sent—how can I confirm receipt?
A: Email ar@elements.cloud with your payment date and method. We’ll confirm once it’s applied to your account.
Billing Cycle & Terms
Q: When will I be billed?
A: We will invoice 30 days prior to the start of your subscription term (monthly or annually). Your invoice will state the billing period it covers.
Q: Can I change my billing frequency (e.g., monthly to annual)?
A: Yes. Reach out to your Customer Success Manager or email ar@elements.cloud for assistance.
Other Invoice Requests
Q: Can I get a year-end summary of invoices for accounting?
A: Absolutely. Contact ar@elements.cloud and we’ll provide a summary document for your records.
Q: Why was VAT/tax added to my invoice?
A: Taxes are calculated based on your billing address and local regulations. If you're tax-exempt, please send your documentation to ar@elements.cloud.
If your question isn’t covered below, our Finance Team is happy to help at ar@elements.cloud.